Scandic Hotels’ Fiskers honoured with HSMAI Region Europe’s Outstanding Leadership Award

Scandic Hotels’ Fiskers honoured with HSMAI Region Europe’s Outstanding Leadership Award

Scandic Hotel’s long-standing President and CEO Frank Fiskers is the first European travel and hospitality executive to be awarded HSMAI Region Europe’s Outstanding Leadership Award. Friday 16 June saw the celebration of Scandic Hotel’s withdrawing Frank Fiskers, after more than seven years as the hotel chain’s President and CEO – and a quarter of a century in leading positions in travel and hospitality. Mr. Fiskers invited friends and colleagues to an after work gathering at the Scandic…

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HSMAI-dagen 2017: Grand Hotel i Oslo, 4. september

HSMAI-dagen 2017: Grand Hotel i Oslo, 4. september

Vi har sikret oss Steven van Belleghem til HSMAI-dagen på Grand Hotel i Oslo mandag 4. september. Steven, som opprinnelig er fra Belgia, er en glimrende foredragsholder, med masse «passion» og kompetanse om alt det vi andre trenger å lære oss enda mer om. Han er blant annet fast speaker for Google, og rådgiver for flere av de mest digitale selskapene i verden. HSMAI har allerede brukt ham i Operaen i Oslo sist januar, i Berlin, og, sist, i…

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Nå er temaet for debatten klart!

Nå er temaet for debatten klart!

Tirsdag 20. juni inviteres du til en spennende og aktiv ettermiddag og kveld på Taket på Steen & Strøm. Denne dagen skjer det mye – og alt skjer på på Taket på Steen & Strøm. Klokken 15.00 begynner det faglige programmet. Powered by Eventbrite Det svært aktuelle temaet er: En usikker verden, hvordan påvirker det reiselivet? Vi står foran en sommersesong med svært gode prognoser, og som mange har store forventninger til, spesielt med tanke…

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Ingunn Weekly: Serviceprisene 2016

Ingunn Weekly: Serviceprisene 2016

Har du husket å sende inn ditt bidrag i konkurransen om Serviceprisene? Hvis ikke, har du fremdeles muligheten. Prisene skal deles ut på Taket til Steen & Strøm tirsdag kveld 20. juni, i samarbeid med Oslo Handelsstands Forening. Her har du linken til innsendingsskjemaet: hsmaiserviceaward.secure-platform.com/a/organizations/main/home Ha en fin helg! Med vennlig hilsen Ingunn Hofseth Administrerende direktør HSMAI

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Invitasjon for tirsdag 20. juni 2017 i Oslo

Invitasjon for tirsdag 20. juni 2017 i Oslo

Tirsdag 20. juni inviteres du til en spennende og aktiv ettermiddag og kveld på Taket på Steen & Strøm. Denne dagen skjer det mye – og alt skjer på det kule stedet Taket på Steen & Strøm Vi begynner klokken 14.00. Da er det årsmøte i HSMAI. Her vil vi oppdatere deg om hva vi har jobbet med i året som er gått, og alt som skal foregå resten av 2017 og i 2018. Dersom…

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HEDNA in Dublin June 12-15, 2017

HEDNA in Dublin June 12-15, 2017

HEDNA’s Global Distribution Conference will be held in Dublin, Ireland from June 12-15, 2017. HEDNA will host Education Tuesday, featuring morning sessions and afternoon workshops on June 13. The conference will be held at the Croke Park Conference Center, guestrooms at the Croke Park Hotel. HEDNA have given HSMAI members a special price to attend their conference. Price: $395.00 HSMAI Education Tuesday Pass Price: $1,195.00 HSMAI Full Three Day Conference Pass Price: $995.00 HSMAI Tuesday…

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Webinar: The hotel industry of 2020

Webinar: The hotel industry of 2020

Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology system do hoteliers need to have in order to keep up with the changing guest expectations? IDeaS partnered with Revinate and SiteMinder and surveyed hundreds of leading hoteliers from across the world and asked their opinion on the future of hotel technology and what they thought the industry of 2020…

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Don’t miss Steven van Belleghem in London

Don’t miss Steven van Belleghem in London

HSMAI Region Europe would like to invite you to join us for an educational and fun evening in London Tuesday 13 June from 4 PM to 7 PM When Digital Becomes Human The main speaker of the event is Steven van Belleghem (below). Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital…

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HSMAI Region Europe Roadshow in Dublin

HSMAI Region Europe Roadshow in Dublin

HSMAI Region Europe would like to invite you to join us for a interactive breakfast in Dublin Wednesday June 14th from 09 AM to 11.15 AM This breakfast meeting, followed by networking, is FREE for both HSMAI members and non members if you are working directly in the hotel and travel industry. Sign up today! HEDNA Our breakfast meeting will take place at HEDNA’s Global Distribution Conference: Address The Croke Park Hotel Jones’s Road Dublin HEDNA have given…

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HSMAI og Oslo Handelstands Forening arrangerer årets sommerfest!

HSMAI og Oslo Handelstands Forening arrangerer årets sommerfest!

HSMAI skal, sammen med Oslo Handelsstands Forening (OHF), kåre og hedre de beste servicebedriftene i landet, innen handel, hotell og reiseliv. I tillegg skal også Årets Butikk kåres, i regi av OHF. Dette blir årets sommerfest! Det blir en stor fest! Vi serverer deilig grillmat, god vin – og byr på topp underholdning, i tillegg til utdelingen av HSMAI Serviceløft-prisene og Årets Butikk. Utdelingen skjer på Taket av Steen & Strøm tirsdag 20. juni 2017 kl. 16.00 og vi har gjort…

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Ingunn Weekly: Singapore

Ingunn Weekly: Singapore

Denne uken er jeg i Singapore, sammen med mine to kolleger, Bob og Jackie, som representerer henholdsvis USA og Asia Pacific. Det å være her og møte medlemmene, og se de mange ulike HSMAI-aktivitetene, gir oss en god forståelse for at vi er en del av noe mye større enn oss i lille Norge. I går og i dag har vi brukt tiden til å planlegge resten av 2017 og 2018, og vi gleder oss til…

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HSMAI Region Europe Roadshow in Paris Wednesday 10 May

HSMAI Region Europe Roadshow in Paris Wednesday 10 May

HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking in Paris from 4 PM to 7 PM on Wednesday 10 May. This afternoon event, followed by networking and snacks, is FREE for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today! The event will be educational, and Peter O’Connor, Dean of Academic Programs at ESSEC Business School,…

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Get certified as an Executive Coach to facilitate Service Pledge workshops

Get certified as an Executive Coach to facilitate Service Pledge workshops

In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management – The Service Pledge Programme. Text continued below illustration. We will host two educational programmes for candidates who would…

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HSMAI Region Europe Roadshow 2017

HSMAI Region Europe Roadshow 2017

HSMAI Region Europe Roadshow HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking. The Roadshow is an afternoon event followed by networking and drinks. Its FREE to attend for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today! The event will be educational, and a local speaker with an interesting topic will be invited in each…

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Ingunn Weekly: Husk å melde deg på i konkurransen om Service prisene

Ingunn Weekly: Husk å melde deg på i konkurransen om Service prisene

Husk å melde deg på i konkurransen om Service prisene. God kundeservice vil bli viktigere enn noen gang. Om ikke lenge kommer vi tilbake med mye informasjon om våre nye initiativ. I mellomtiden vil jeg gjerne minne deg om å delta i konkurransen om Serviceprisene som skal deles ut på Taket. Meld dere på og send inn bidrag her! Ha en fin helg! Med vennlig hilsen Ingunn Hofseth Administrerende direktør HSMAI

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HSMAI Awards 2016

HSMAI Awards 2016

Europe’s Top 20 Extraordinary Contributors to the Industry in Sales, Marketing and Revenue Management were named during HSMAI Region Europe’s awards ceremony in Amsterdam on Wednesday 29 March 2017, in which Best in Class winners were also named in several categories. «The hospitality and travel industry requires creative thinkers and innovators. The HSMAI Region Europe Top 20 honours these top achievers in sales, marketing, and revenue optimisation of hospitality, travel and tourism organisations for their accomplishments….

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IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

AMSTERDAM, The Netherlands — HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS’ Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran — his father worked in hotels sales…

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Hotelchamp entering into HSMAI Region Europe partnership

Hotelchamp entering into HSMAI Region Europe partnership

Hotelchamp recently signed an agreement to venture into a partnership with HSMAI Region Europe. The company will be joining HSMAI for several events, starting with the HSMAI ROC and DOC in Amsterdam on 29 March. «We are pleased to venture into a partnership with such a young and dynamic company, for the benefit for our members,» says HSMAI Region Europe President and CEO Ingunn Hofseth in a statement. «With HSMAI being leaders in helping hotels achieve…

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The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

Europe’s number one leading annual events for Revenue Management, Digital Marketing and Distribution for the hospitality industry is taking place in Amsterdam on Wednesday and Thursday 29–30 March, co-located with HITEC Amsterdam 2017 – and you are very welcome to attend. «This is HSMAI Region Europe’s 7th Revenue Optimization Conference, with the added value of Digital and Distribution Optimization, held as a two-day event in Amsterdam’s RAI Exhibition and Convention Centre,» says HSMAI Region Europe President and…

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Sign up your team for ROC and DOC and The Think Tanks!

Sign up your team for ROC and DOC and The Think Tanks!

Europe’s number one place for the latest trends and news in our industry takes places in the Amsterdam RAI Exhibition and Convention Centre, Amsterdam, Netherlands on 29 and 30 March 2017. Visit our landing page and sign up: http://hsmairoc.eu/ Sign up here. Programme ROC and DOC 29 March (You will find the 30 March programme here.) WHEN WHAT WHO 08:00 – 09:00 Registration, exhibitor showcase, networking and coffee 09:00 – 09:15 Welcome & update Please note this is…

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