Kundene har talt: Restaurant EDDA i Oslo, Foldvik Familiepark i Stavern, og Thon Hotel Stavanger helt til topps i HSMAI & Customer Alliance Guest Experience Award!

Kundene har talt: Restaurant EDDA i Oslo, Foldvik Familiepark i Stavern, og Thon Hotel Stavanger helt til topps i HSMAI & Customer Alliance Guest Experience Award!

Under den norske HSMAI Dagen på Hotel Continental i går mandag 24. september delte HSMAI, i samarbeid med det tyskbaserte selskapet Customer Alliance, ut de første nasjonale Guest Experience Awards i Norge. Prisene er basert på kundetilfredshetsdata og anmeldelser i forskjellige portaler, som TripAdvisor, booking.com, Hotels.com, Google, Facebook og så videre, og er knyttet til HSMAI Region Europes nye Service Pledge Program – Winning for Customers. Gratulerer til alle 30 finalistene, og en spesiell gratulasjon…

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Ingunn Weekly: Få Mike Leven som coach!

Ingunn Weekly: Få Mike Leven som coach!

Jeg har stor tro på en kultur som innebærer livslang læring. Selv ble jeg som 21-åring leder for 35 medarbeidere, men fortsatt har jeg mentorer. Jeg har unge mentorer, slik at jeg kan holde meg à jour på det som betyr mye for dem, som også jeg burde vite mer om. Hovedmentoren min er Mike Leven, som har vært mentoren min i nærmere fem år. Mike er et av de mest respekterte hotelikonene i USA,…

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HSMAI Eventprisene flyttes til Møte- og Eventbørsen i januar

HSMAI Eventprisene flyttes til Møte- og Eventbørsen i januar

Vi hadde planlagt å legge Møte- og Eventbørsen igjen til Scandic Fornebu, da vi var veldig fornøyd der i fjor. Så, i et møte med NHO Reiseliv, orienterte de oss om at NHO-konferansen og NHO-middagen også var satt til onsdag 9. januar, og at det er svært uheldig at dette er på samme dag. Det er vi enig i, siden det er mange av våre medlemmer som gjerne vil delta hos NHO også. Spesielt gjelder…

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Victoria Roos-Olsson joins Culture & People Advisory Board

Victoria Roos-Olsson joins Culture & People Advisory Board

Victoria Roos-Olsson is a senior leadership consultant working with FranklinCovey. She is an expert in leadership development and has trained, developed and coached leaders across the world for the past 20 years. She has also lead Learning & Development organizations for large corporations across Europe and in the Middle East. In fact, learning is one of her key interests and she loves to learn new things, as well as passing on knowledge to see others…

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Anant Vithlani fra Nordic Choice Hotels ny styreleder i HSMAI Region Europes Sales Executive Advisory Board

Anant Vithlani fra Nordic Choice Hotels ny styreleder i HSMAI Region Europes Sales Executive Advisory Board

Anant Vithlani, Vice President Sales hos Nordic Choice Hotels, er ny styreleder i HSMAI Region Europes Sales Executive Advisory Board. I sin nye rolle ønsker han å øke utveksling av kunnskap i reiselivsbransjen ytterligere, og er overbevist om at HSMAI har mye å bidra med, i en tid hvor utviklingen i bransjen går raskt. – Samtlige medlemmer i vårt Advisory Board sitter på mye verdifull kunnskap. Jeg vil gjøre det enklere å dele denne kunnskapen…

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HSMAIs ressursgruppe for innkjøpere ser frem til HSMAI Møte- og Eventbørsen 2019

HSMAIs ressursgruppe for innkjøpere ser frem til HSMAI Møte- og Eventbørsen 2019

Tirsdag denne uken var det møte i HSMAIs ressursgruppe for innkjøpere. Målet med gruppen, som representeres av kundene selv, er å bidra til å utvikle og løfte bransjen, og skape møteplasser som legger til rette for verdiskaping. – Vi skal gi leverandørene og næringen innsikt i hva kunden ønsker og forventer, forklarer HSMAIs Relationship Manager Monika Hove, og fortsetter: – Temaet for møtet var blant annet hvordan bransjen kan bidra til å effektivisere innkjøpsprosesser innenfor…

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IHG’s Gil Mulders joins HSMAI Region Europe People & Culture Advisory Board

IHG’s Gil Mulders joins HSMAI Region Europe People & Culture Advisory Board

With a degree in international politics, InterContinental Hotel Group’s Gil Mulders, now taking a seat on the new HSMAI Region Europe’s Advisory Board for People & Culture, was on the fast track to a career in diplomacy. Luckily for the hospitality industry his plans took a different direction during a trip to America, ending in international hotel learning and development – and in the service of HSMAI’s membership. IHG’s Head of Learning in Europe, Gil…

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Her er finalistene til HSMAI and Customer Alliance Guest Experience Award Norway

Her er finalistene til HSMAI and Customer Alliance Guest Experience Award Norway

Under HSMAI-dagen i Oslo 24. september, og HSMAI-dagene i andre land gjennom høsten, kommer HSMAI Region Europe og det tyske selskapet Customer Alliance til å dele ut nasjonale priser. Prisene er basert på data om kundetilfredshet og anmeldelser i forskjellige portaler, som TripAdvisor, booking.com, Hotels.com, Google, Facebook og så videre, inndelt i tre kategorier; hoteller, restauranter samt attraksjoner og opplevelser. Customer Alliance har laget en oversikt over det norske hotell- og restaurant markedet, som er…

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Welcome to HSMAI Europe’s Digital Expert LAB, an eLearning program, available now

Welcome to HSMAI Europe’s Digital Expert LAB, an eLearning program, available now

Currently working in a management role within hotel distribution and/or marketing? Taught by leading industry figureheads, HSMAI Europe’s Digital Expert LAB courses will help upskill and develop your digital knowledge, enabling you to draw out new digital insights and make strategy driven decisions that benefit your company. A big investment HSMAI Region Europe has taken a big investment for the program and the new website (www.hsmai.eu) and has also over a lengthy period been working…

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HSMAI Region Europe and the Ecole Hôtelière de Lausanne enter partnership

HSMAI Region Europe and the Ecole Hôtelière de Lausanne enter partnership

Senior lecturer at Ecole Hôtelière de Lausanne in Switzerland, Scott Dahl, with a long and impressive career in hospitality, now joining HSMAI Region Europe’s Revenue Management Advisory Board, expresses optimism on behalf of the hospitality students soon to enter our profession, as the world-renowned Swiss school enters full HSMAI membership. ‘We are extremely pleased to welcome Scott Dahl on the Revenue Management Adisory Board,’ HSMAI Region Europe President and CEO Ingunn Hofseth (below) says. ‘His…

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HSMAI and Level60 Partner on Revenue Management Curriculum Tools and New Student Certification

HSMAI and Level60 Partner on Revenue Management Curriculum Tools and New Student Certification

The Hospitality Sales and Marketing Association International (HSMAI) is pleased to announce a partnership with Level60 Consulting (Level60) to offer hospitality faculty members a course and classroom tools to teach revenue management, leading to a new HSMAI student certification. Designed expressly for faculty, the course and classroom tools will enable full-time and adjunct professors to customize existing classes or create new classes with the most current principles of revenue management. All instructional materials are provided…

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HSMAI, in cooperation with Customer Alliance, hands out the Satisfaction Award on The HSMAI Day

HSMAI, in cooperation with Customer Alliance, hands out the Satisfaction Award on The HSMAI Day

In recent developments it has been agreed that HSMAI Region Europe, in cooperation with German company Customer Alliance, will hand out a national award on the upcoming HSMAI Day in London on Friday the 14th of September, based on customer satisfaction data and reviews. The HSMAI & Customer Alliance Satisfaction Award will be handed out in all countries where HSMAI is set to host the HSMAI Day: Germany, the Netherlands, Norway, Spain and Sweden. The…

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HSMAI Region Europe to co-locate events with HITEC in Palma de Mallorca

HSMAI Region Europe to co-locate events with HITEC in Palma de Mallorca

In the wake of the last two years’ co-location of HSMAI Region Europe’s ROC & DOC (Revenue Optimization Conference and Distribution Optimization Conference) and HFTP’s HITEC Europe in Amsterdam the two organizations have agreed to extend their partnership to next year. For the very first time the events will take place in Palma de Mallorca. Next year’s venue will be the hotel and convention center Palau de Congressos in Palma and the events will take…

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Sertifisering

Sertifisering

HSMAI Region Europe Executive Coach Certification 10. – 12. september Chesterfield Mayfair Hotel i London Alle som jobber med gjester vet at å levere god kundeservice er alfa omega, men marginene for å trå feil blir bare mindre og mindre. Morgendagens vinnere er de som investerer i sin bedriftskultur og tar kundeopplevelsen inn i styrerommet. HSMAI har utviklet et program og en metodikk som hjelper bedrifter å gjøre nettopp dette gjennom Winning for Customers the…

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Call for members of HSMAI Region Europe’s new Advisory Board: Culture & People

Call for members of HSMAI Region Europe’s new Advisory Board: Culture & People

HSMAI Region Europe has identified industry recruitment of students, young professionals and Winning for Customers as particularly important areas of commitment, to what end we hereby announce our call for members of our Culture & People Advisory Board. This Advisory Board will be set to convene as soon as possible, to ensure that these topics are properly discussed, evaluated and promoted throughout our HSMAI’s European membership. The first meeting face to face will take place…

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New chair for the Marketing Advisory Board

New chair for the Marketing Advisory Board

HSMAI Region Europe is happy to announce that Paul Mulcahy, Senior Vice President Commercial and member of Mövenpick Hotels & Resorts Executive Committee, is now elected as the new chair of the Marketing Advisory Board. ‘With the lines between digital and traditional marketing blurring we have decided to broaden the scope of the Digital Advisory Board to encompass all elements of marketing, on- and offline. This will allow the advisory board to be more inclusive,…

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Ukens navn: Andre Kaufmann

Ukens navn: Andre Kaufmann

Andre Kaufmann ReviewPro Andre Kaufmann, representing ReviewPro for Germany, Austria, Switzerland and France is now certified as Executive coach to facilitate the HSMAI program Winning for customers service pledge program. HSMAI Region Europe has developed an executive certification of its own to facilitate Winning for Customers the Service Pledge Program. The Service Pledge Coach will be working with hospitality organizations to coordinate their efforts and maximize their team’s approach to customer service. Every hospitality organization…

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HSMAI-dagen på Hotel Continental mandag 24. september

HSMAI-dagen på Hotel Continental mandag 24. september

HSMAI-dagen 2018 finner sted på Hotel Continental i Oslo mandag 24. september. Vi lover deg et engasjerende program, som varer hele dagen. Det blir konkret og matnyttig, slik at du kan nyttiggjøre deg dette umiddelbart på egen arbeidsplass. Målgruppe: GM’s and their leadership team, Destination Directors, Commercial Leaders, HR, RM Directors, Sales & Marketers and HQ. Nytt av året: gratis å delta Dersom bedriften du jobber for er HSMAI-medlem, og du jobber i selve bransjen, kan…

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OTA Insight introduces Parity Insight

OTA Insight introduces Parity Insight

Learn from the findings from the first-ever Hotel Parity Report. HSMAI´s close partner OTA Insight, the cloud-based data intelligence platform for the hospitality industry, this week announced the launch of its latest development, Parity Insight. As the latest addition to its suite of revenue intelligence solutions, Parity Insight helps keep control of distribution costs so that revenue managers feel more empowered to make smarter revenue and distribution decisions. Parity Insight’s user-friendly dashboard helps hoteliers better control…

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Ingunn Weekly: Mange gode teamsamlinger i USA

Ingunn Weekly: Mange gode teamsamlinger i USA

Denne uken er flere av oss fra HSMAI Europe i Houston og deltar på alle HSMAI-medlemsaktiviteter, i tillegg til interne HSMAI-aktiviteter og planleggingsmøter. Det er svært nyttig, og mange kontakter er vedlikeholdt og nye skapt. Bransjen er global, og det er HSMAI også. HSMAI ROC samlet også i år godt over 600 deltagere. Vi er stolt av våre amerikanske kolleger. Kolleger fra Brasil og Asia deltok også. Se bilder fra uken vår nederst i artikkelen….

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