- More than twice as many consumers today believe customer service is improving than in 2008, new research reveals
- Increasing consumer social digital media activity motivating businesses to deliver better service
- Consumers twice as likely to switch energy providers than banks, due to poor customer service
UK consumers are reporting improved levels of customer service since the start of the financial crisis (22.9% up from 9.1% in 2008) and the number of people who think it is getting worse has more than halved (from 64% in 2008 to 29.1% today).
Les mer hos BSI Group: http://www.bsigroup.com/en-GB/about-bsi/media-centre/press-releases/2014/February-2014/New-research-shows-that-customer-service-is-improving-but-1-in-3-Brits-still-not-happy/#.U_w2fGOTLqI