HSMAI Region Europe

Sertifisering

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Sertifisering

HSMAI Region Europe Executive Coach Certification 10. – 12. september Chesterfield Mayfair Hotel i London Alle som jobber med gjester vet at å levere god kundeservice er alfa omega, men marginene for å trå feil blir bare mindre og mindre. Morgendagens vinnere er de som investerer i sin bedriftskultur og tar kundeopplevelsen inn i styrerommet. HSMAI har utviklet et program og en metodikk som hjelper bedrifter å gjøre nettopp dette gjennom Winning for Customers the…

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Call for members of HSMAI Region Europe’s new Advisory Board: Culture & People

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Call for members of HSMAI Region Europe’s new Advisory Board: Culture & People

HSMAI Region Europe has identified industry recruitment of students, young professionals and Winning for Customers as particularly important areas of commitment, to what end we hereby announce our call for members of our Culture & People Advisory Board. This Advisory Board will be set to convene as soon as possible, to ensure that these topics are properly discussed, evaluated and promoted throughout our HSMAI’s European membership. The first meeting face to face will take place…

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New chair for the Marketing Advisory Board

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New chair for the Marketing Advisory Board

HSMAI Region Europe is happy to announce that Paul Mulcahy, Senior Vice President Commercial and member of Mövenpick Hotels & Resorts Executive Committee, is now elected as the new chair of the Marketing Advisory Board. ‘With the lines between digital and traditional marketing blurring we have decided to broaden the scope of the Digital Advisory Board to encompass all elements of marketing, on- and offline. This will allow the advisory board to be more inclusive,…

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Ingunn Weekly: Digital Expert LAB

Posted on by Ingunn Hofseth
Ingunn Weekly: Digital Expert LAB

I går lanserte vi vår nye europeiske webside, som du kanskje så. Hvis ikke, kan du besøke oss her: hsmai.eu/.  Om et par ukers tid vil den være langt raskere, sier vår partner. Det gjøres nemlig diverse oppdateringer på den. Det er en av våre globale partnere, Magasinet Ehotelier, som har utviklet websiden for oss. Håper du liker den. Sammen med to av våre europeiske Advisory Boards, The Distribution Advisory Board og The Marketing Advisory Board,…

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Svein Arild Mevold blant Topp 20 i europeisk reiseliv

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Svein Arild Mevold blant Topp 20 i europeisk reiseliv

De europeiske HSMAI-prisene ble utdelt i Amsterdam tirsdag kveld, med topp stemning, dansende gjester, utsøkt underholdning, mat, drikke og, men ikke minst, prisvinnere i verdensklasse – og nå er  Top 20 vinnerlisten offisielt sluppet. Der finner vi Norges egen Svein Arild Mevold, administrerende direktør i Scandic Hotels Norge. Det ble i år lansert nye kriterier, som gir rom for anerkjennelse av det samlede spekteret av kommersielle ledere i hele bransjen, som går hånd i hånd…

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HSMAI Region Europes «Best Cultural Transformation of the Year» til Quality Hotel

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HSMAI Region Europes «Best Cultural Transformation of the Year» til Quality Hotel

Under den syvende årlige HSMAI Region Europe Awards-seremonien, som anerkjenner fremragende prestasjoner i reiselivsbransjen, vant Quality Hotel prisen for Best Cultural Transformation of the Year, skriver hotellkjeden i en pressemelding. Da en av Europas største prisutdelinger innenfor reiselivsbransjen, HSMAI Region Europe Awards, tirsdag ble arrangert i Amsterdam, gikk Quality Hotel helt til topps i kategorien Best Cultural Transformation of the Year. I juryens begrunnelse trekkes Quality Hotels dedikerte arbeid med å definere og spre kulturen, skape…

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Ukens navn: Benedicte Gilroy Bøgh

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Ukens navn: Benedicte Gilroy Bøgh

Benedicte Gilroy Bøgh Office Manager HSMAI Region Europe Benedicte startet å jobbe for HSMAI som student i 2011. Først som frivillig og deretter på deltid, mens hun studerte Reiseliv på Høyskolen Kristiania. Da hun var ferdig med studiene i 2013, startet hun fulltid for HSMAI, og har jobbet her siden i ulike jobber.  Nå er hun office manager. Hun har vært ukens navn i HSMAI tidligere, men nå vil vi vite mer om Benedicte.  Er…

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The HSMAI Region Europe ROC and DOC program is ready – Sign up now!

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The HSMAI Region Europe ROC and DOC program is ready – Sign up now!

Shaping the future Collaborate and Interact with industry thought-leaders Join us in Amsterdam Tuesday April 10th and Wednesday April 11th 2018 at Novotel Amsterdam City Tuesday 10th: HSMAI ROC & DOC and The HSMAI Awards 30+ Speakers & 250+ delegates, HSMAI ROC & DOC is the most interactive and dynamic gathering in Europe of leaders of its kind from the hotel and travel industry Press here to see the speakers and the updated program for the ROC &…

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Ukens navn: Kathelijne Soydan

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Ukens navn: Kathelijne Soydan

Kathelijne Soydan Project & Event Manager HSMAI Region Europe Kathelijne Soydan is one of HSMAI’s loyal and long-standing employees, with a 15-year history in HSMAI The Netherlands, where she most certainly left her mark. We are very pleased to have her with us as HSMAI Region Europe’s Project & Event Manager in the wake of last year’s restructuring of HSMAI in Europe. Q: What does a day at work consist of for you? A: In the…

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Bli med og utvikle din bedrifts serviceløfte i London 14. – 16. september

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Bli med og utvikle din bedrifts serviceløfte i London 14. – 16. september

Bli med og utvikle din bedrifts serviceløfte sammen med HSMAI Region Europe, i London 14. – 16. september 2018. I tillegg får du inspirasjon fra topp internasjonale foredragsholdere under The HSMAI Day. Trykk her for overnatting. Det må være minimum to deltagere fra hver bedrift som deltar. Serviceløftet – et program for morgendagens vinnere The HSMAI Day + todagers  workshop i London Fredag 14. september til søndag 16. september, på Chesterfield Mayfair Hotel i London…

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HSMAI Region Europe’s first Curate events to be held in Amsterdam and London

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HSMAI Region Europe’s first Curate events to be held in Amsterdam and London

AMSTERDAM, 30 January 2018 — Executives from HSMAI organisational members are offered a unique opportunity to share trends and predictions that will guide the priorities for the content and educational programmes that will be introduced by the association through a uniquely facilitated Curate – an HSMAI Executive Insights Forum event that will be held twice a year. It is a singular opportunity to connect with contemporaries around emerging issues and growing trends – resulting in…

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HFTP and HSMAI Region Europe to Co-locate European Conferences

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HFTP and HSMAI Region Europe to Co-locate European Conferences

AUSTIN, TEXAS, USA (November 30, 2017) — Hospitality Financial and Technology Professionals (HFTP®) and HSMAI Region Europe, the hospitality, sales and marketing association international, are pleased to extend their partnership and co-locate European conferences again in April 2018. HSMAI Region Europe will co-locate its Revenue Optimization Conference (ROC) and its Digital and Distribution Optimization Conference (DOC) and their other events with HFTP’s HITEC® Amsterdam. HSMAI Region Europe’s, Annual ROC and DOC conference will take place on Tuesday 10TH…

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Ingunn Weekly: Vårt første event i Brussel

Posted on by Ingunn Hofseth
Ingunn Weekly: Vårt første event i Brussel

Det er fantastiskt å se hva vi kan få til sammen, når vi samarbeider. Nå skal HSMAI Region Europe etablere seg med aktiviteter i Brussel også. Veldig gøy at vi kan samarbeide med norske Thon Hotels på vårt første arrangement i Brussel i oktober. Les mer om arrangementet her. Ukens navn for denne uken er Mia.  Hun er en utrolig dyktig kapasitet, som vi først jobbet noe med i 2015, men det siste året har hun vært…

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Welcome to HSMAI Region Europe first event in Brussels

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Welcome to HSMAI Region Europe first event in Brussels

You are invited to join us for an educational afternoon in Brussels, from 2 pm to 6:30 pm on Tuesday 10 October. The event will take place at Thon Hotel Brussels City Centre, Avenue du Boulevard 17, 1210 Bruxelles, Belgium. It is FREE to attend for both HSMAI members and non-members if you are working directly in the hotel, event and travel industry. For vendors the price is EUR 150. You can sign up here! Powered by…

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HSMAI Region Europe ønsker TripAdvisor velkommen som medlem av tre nye Advisory Boards

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HSMAI Region Europe ønsker TripAdvisor velkommen som medlem av tre nye Advisory Boards

Fredag 1. september kunngjorde HSMAI Region Europe at TripAdvisor har sluttet seg til tre nye, paneuropeiske Advisory Boards (rådgivende fora): Service Operation, som konsentrerer seg om HSMAI Region Europes nyutviklede «Winning for Customers – The Service Pledge», som er bygget på det kjente, norske HSMAI-konseptet Serviceløftet. Dernest Customer Loyalty & Relationship Advisory Board, og Destination Marketing Advisory Board. TripAdvisor, som er verdens største reiselivs-nettsted, er allerede medlem av HSMAI Region Europes Digital Advisory Board. TripAdvisor kommer også til å delta…

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Scandic Hotels’ Fiskers honoured with HSMAI Region Europe’s Outstanding Leadership Award

Posted on by Jarle Petterson
Scandic Hotels’ Fiskers honoured with HSMAI Region Europe’s Outstanding Leadership Award

Scandic Hotel’s long-standing President and CEO Frank Fiskers is the first European travel and hospitality executive to be awarded HSMAI Region Europe’s Outstanding Leadership Award. Friday 16 June saw the celebration of Scandic Hotel’s withdrawing Frank Fiskers, after more than seven years as the hotel chain’s President and CEO – and a quarter of a century in leading positions in travel and hospitality. Mr. Fiskers invited friends and colleagues to an after work gathering at the Scandic…

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IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

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IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

AMSTERDAM, The Netherlands — HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS’ Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran — his father worked in hotels sales…

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Ingunn Weekly: Digital Expert

Posted on by Ingunn Hofseth
Ingunn Weekly: Digital Expert

HSMAI Region Europa har leid inn Margitte Verkruijsse-Reiner på deltid, til å koordinere og ferdigstille innholdet i HSMAI Region Europes Digital Expert-program. Hun kommer fra Snapshot, hvor hun arbeidet med forretningsutvikling i forbindelse med opplæring av kunder i alle størrelser, knyttet til data, analyse og etterspørsels-håndtering. Hennes sans for detaljer, smittende humør og ukuelige pågangsmot bidro til at et stort antall uavhengige hoteller i Europa, så vel som kjeder og internasjonale varemerker, ble introdusert for Snapshots…

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The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

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The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

Europe’s number one leading annual events for Revenue Management, Digital Marketing and Distribution for the hospitality industry is taking place in Amsterdam on Wednesday and Thursday 29–30 March, co-located with HITEC Amsterdam 2017 – and you are very welcome to attend. «This is HSMAI Region Europe’s 7th Revenue Optimization Conference, with the added value of Digital and Distribution Optimization, held as a two-day event in Amsterdam’s RAI Exhibition and Convention Centre,» says HSMAI Region Europe President and…

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Sign up your team for ROC and DOC and The Think Tanks!

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Sign up your team for ROC and DOC and The Think Tanks!

Europe’s number one place for the latest trends and news in our industry takes places in the Amsterdam RAI Exhibition and Convention Centre, Amsterdam, Netherlands on 29 and 30 March 2017. Visit our landing page and sign up: http://hsmairoc.eu/ Sign up here. Programme ROC and DOC 29 March (You will find the 30 March programme here.) WHEN WHAT WHO 08:00 – 09:00 Registration, exhibitor showcase, networking and coffee 09:00 – 09:15 Welcome & update Please note this is…

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