Nå er det bare seks dager igjen til HSMAI Revenue Management-konferansen i London – den andre i rekken.

Det er fremdeles mulig å melde seg på!

Torsdag neste uke møtes flere revenue managers, direktører og trenere for lærerike workshop-sesjoner under HSMAI European Revenue Management Conference. Bli oppdatert på trender og få med deg nye ferdigheter du kan benytte direkte i din hverdag.

For et oppdatert program, besøk denne siden

Foto: Lobbyen på The Mint Hotel Tower of London, hvor konferansen blir avholdt torsdag 9. februar.

2011 saw the light of the first European HSMAI Revenue Management Conference, and the feedback was overwhelmingly positive. The hands-on workshops were particularly cherished, so for 2012 we have included more workshops and hot topics, all to make sure that you get the best possible learning outcome – at the HSMAI Revenue Management Conference – Revenue Management 2.0, taking place at the Mint Hotel Tower of London (above) on Thursday 9 February 2012.

Through hands-on workshops as well as key note speakers and exciting panel discussions, you will be able to strengthen your skills in the four main topics of the conference:

• Basic Revenue Management Concepts and Skills
• Profit Management
• Channel and Distribution Management
• Social Media and Online Reputation Management

For further details on topics and registration, please visit this page (hsmai.eu)

Next year’s HSMAI Revenue Management Conference takes place at the Mint Hotel Tower of London on Thursday 9 February 2012. 2011 saw the light of the first European HSMAI Revenue Management Conference, and the feedback was overwhelmingly positive. The hands-on workshops were particularly cherished, so for 2012 we have included more workshops and hot topics, all to make sure that you get the best possible learning outcome.

Through hands-on workshops as well as key note speakers and exciting panel discussions, you will be able to strengthen your skills in the four main topics of the conference:

• Basic Revenue Management Concepts and Skills
• Profit Management
• Channel and Distribution Management
• Social Media and Online Reputation Management

Early bird rate until Friday 30 December 2011

HSMAI members: EUR 195
Non-members: EUR 295

(After 30 December an additional EUR 50 will apply to the delegate rate.)

For more information on topics and how to register, please visit visit this page.

Accommodation at the Mint Hotel Tower of London

We have reserved a limited number of rooms at GBP 150 + VAT per night, continental breakfast and Wi-Fi included.

Photo: The Mint Hotel Tower of London lobby.

HSMAI partner d2o recently hired Bernard Ellis, whereby strengthening the force in pursuing the mission of making PMI as industrial standard in the hotel industry.

“Bernard is one of the preeminent figures in hotel technology sales and marketing in the world. He built his base in the hotel industry by holding a variety of operations and F&B positions while in school. His undergraduate degree, from the College of William and Mary, was in the heart of the hotel and tourism center of Colonial Williamsburg. He went on to get his master’s degree from Cornell’s renowned Hotel School”, d2o’s CEO Young N. Nguyen explains in an email today.

Having both industry experience and a top-notch education, Bernard began an 8-year tenure at Micros, first in product management for its fledgling 8500 PMS, then in sales for its new acquisition, Fidelio, where he was responsible for selling the total solution of PMS, POS, Sales & Catering, F&B Inventory and Cost Control, and Back Office.

Bernard’s next role was in sales and product management at SynXis (now a part of Sabre Hospitality Solutions), where he found himself in the middle of a highly volatile and changing CRS and electronic distribution environment, and acted as one of the earliest proponents of Software as a Service to the hospitality industry. At both Micros and SynXis, Bernard had a working relationship with IDeaS Revenue Optimization (a SAS Company), where he then worked for six years as Managing Director-Americas. He doubled sales year on year for multiple years running, and hopes are high for a similar achievement at d2o.

Bernard served on the advisory board of the HSMAI Revenue Management Special Interest Group, and currently serves as president of the local Metropolitan Washington, DC chapter. He also holds both Certified Revenue Management Executive (CRME) and Certified Hotel Technology Professional (CHTP) designations.

He divides his time between Washington, DC and Rehoboth Beach, Delaware, where, on weekends, he is able to indulge his love for the ocean, cycling, kayaking, and great restaurants, and wherever he is, he enjoys books, movies, and Scrabble. Though single, he is swamped by extended family—four older siblings and forty-two first cousins. Bernard is also quite accustomed to being in a multi-cultural environment: with an American father and French-Canadian mother, he holds both US and Canadian citizenship.

On Thursday 1 September 2011 leading European chains gathered in Oslo for the first meeting of the HSMAI European Revenue Management Advisory Board. With diversity in culture, language and level of experience, the European hotel industry is still struggling to find common ground that defines revenue management across nations and chains.

As a non-profit organisation, neutral towards competing providers and schools, HSMAI Europe founded the HSMAI European Academy, which will provide training in the disciplines of leadership, sales and revenue management. The HSMAI European Academy cooperates with training providers and industry leaders to create a European standard and certification in the discipline of revenue management.

The HSMAI European Revenue Management Advisory Board is an important body of leaders from various European hotel chains. Their role is to provide input on industry needs, define European standards, and to assess the quality and relevance of the training curriculum. The following leaders were present at the first HSMAI European Advisory Board meeting:

• Carl Oldsberg, Vice President Revenue and Distribution, Nordic Choice Hotels
• Christopher Cooper, Head of Commercial, Mint Hotel Group
• Heiko Siebert, VP Distribution, Mövenpick Hotels and Resorts Management AG
• Henning Möhn, Manager Revenue and E-Commerce, Queens Moat Houses Hotels
• Jorunn Svidal, Director of Revenue Management, Thon Hotels
• Thibaut Seillier, Corporate Revenue Manager, Kempinski Hotels

HSMAI Europe representatives in the meeting were:

• Wilhelm K. Weber, Partner, Swiss Hospitality Solutions and leader of the HSMAI European Academy
• Tarjei Gylseth, Project Manager, HSMAI Europe and coordinator of the HSMAI European Academy

With the curriculum approved, the first conference for Revenue Management Trainers will take place in Oslo already 7–9 October 2011. During this Train-the-Trainer conference, trainers will be introduced to the curriculum for the revenue management certification and be licensed to provide training leading up to the HSMAI Certified Revenue Management certification.

On February 9 2012 the second Pan-European HSMAI Revenue Management Conference will take place in London. The conference will discuss and provide input on trends in revenue management, social media, internal processes, how to become a RevPAR leader, and other relevant topics Revenue Managers face on a daily basis.

Photo: (back from left): Jorunn Svidal, Carl Oldsberg, Heiko Siebert, Tarjei Gylseth, Henning Möhn, Thibaut Seillier, (front): Wihelm K. Weber, Christopher Cooper

For første gang kommer HSMAIs konferanse for Revenue Management og Internet Marketing til Europa, nærmere bestemt til London. Konferansen kommer som svar på oppfordringer fra bransjefolk over hele Europa, som har gitt uttrykk for behov for et forum der både revenue managers og internettmarkedsførere kan møtes for å etablere nettverk, dele erfaringer og forbedre egen kompetanse.

Dette er en begivenhet du ikke kan gå glipp av, spesielt for reiselivsledere med direkte ansvar for inntektsoptimalisering og prising, og/eller nettmarkedsføring, eller ledere som ønsker å ligge i forkant av utviklingen.

Konferansen vil finne sted på Hilton London Metropole (bildet over) i London 7. februar 2011. Dersom du er en reiselivsleder som arbeider med revenue management og/eller internettmarkedsføring, bør du virkelig ikke la denne sjansen løpe fra deg.

Besøk konferansesiden (på engelsk) for nærmere detaljer om deltageravgift og program.

I skrivende stund er jeg i London, på den årlige konferansen til HSMAIs nye alliansepartner innen Revenue Management, BAHA (British Association of Hospitality Accountants).

Det er meget stor oppslutning rundt konferansen. BAHA vil, i samarbeid med HSMAI, tilby HSMAIs Revenue Management Executive-sertifisering til sine medlemmer. Ett av de første fellesprosjektene blir en Revenue Management Workshop på Hilton London Metropole hotell i London torsdag 2. desember.

Mer om dette samarbeidet senere.

HSMAI Reiselivsdagen

Nå er det kun én uke igjen til konferansen går av stabelen. Med et fullspekket program, med fokus på kundene, er dette en konferanse du ikke må gå glipp av. 100 deltagere er allerede påmeldt! Møt både reiselivsnæringen og kunder til reiselivsnæringen. Nytt på programmet er at Hilde Midthjell, en av Norges mest suksessrike kvinner, kommer inn som foredragsholder i stedet for Dale Moss.

Vekst og vellykket endringsledelse

Hilde Midthjell regnes som Norges mest suksessrike kvinnelige gründer, og har blant annet vunnet prisen som Årets Forretningskvinne. Som eneeier og leder bygget hun opp selskapet Dermagruppen til en omsetning på 400 millioner, og en resultatgrad på over 20 prosent, og solgte seg nylig ut for 500 millioner kroner. Hilde Midthjell er i dag eier av HiMi Eiendom og HiMi Invest, som blant annet er deleier i reiseselskapet Basecamp Explorer, og hovedeier i Dale of Norway. I Dale of Norway har hun deltatt aktivt i en vellykket snuoperasjon. Hilde Midthjell forteller om sin historie og sine arbeidsmetoder for å skape vekst og lønnsomhet.

Har du husket å melde deg på? Hvis ikke, gjør det i dag, da du ikke kan gå glipp av denne dagen!

Vi minner også om deadline 1. desember 2010, for innsending av prisbidrag til HSMAI-prisene.

For info om kategoriene, se her.

For å sende inn bidrag, gå til denne siden

Fristen for nominering av kandidater til Årets Unge Leder og Årets Unge Hoteliér går også ut 1. desember.

For å lese mer, gå til denne siden.

Til slutt vil vi minne om juleavslutningen mandag 13. desember klokken 13–15, etterfulgt av gløgg og pepperkaker. PR, informasjon og miljø står på agendaen. Egen invitasjon kommer.

Ha en fin dag!

Med vennlig hilsen
Ingunn Hofseth
Adm. dir. HSMAI Chapter Norway

HSMAI Europe will be co-hosting seminars on Revenue Management with HSMAI Ireland in Dublin and Belfast, as well as with BAHA in London between 29 November and 2 December, in what is dubbed an extraordinary opportunity now rolling out across Europe, the “introduction to the CRME (Certified Revenue Management Executive) programme, granting you the right to add CRME to your name and title, which carries with it the recognition and authority, as well as job opportunities, entailed”.

The programme is based on HSMAI Amaricas’ recently upgraded certification in Revenue Management, where “individuals working in revenue management in the travel and hospitality industry, upon meeting the minimum qualifications for participants, can take a 60-minute online examination offering a chance to confirm their knowledge, experience, and capabilities”.

The workshops will take place in Dublin (29 November), Belfast (30 November) and London (2 December) 2010.

Mr Jeffrey Osborne CRME, CEO of Intelligent Hotels

Accomplished international resource

“We are extremely pleased to introduce our Irish and British colleagues to the workshops, led by Jeffrey Osborne CRME, who is an accomplished international resource and trainer with broad experience throughout European and North American markets,” says Ms Ingunn Hofseth, president and CEO of HSMAI Europe in a statement.

Jeffrey Osborne CRME, CEO of Intelligent Hotels, has been recognised worldwide for his cutting edge, results-driven approach to the design and implementation of systems that enable hotels to maximise profits through savvy revenue management. Using the expertise developed during a 25-year hospitality career, involving corporate, operational and revenue management positions, Osborne has successfully put his results-driven strategies to work for independent and branded hotels and resorts throughout Europe and the North American markets.

Two tailored seminars

There will be two separate seminars in all three venues. The first session, from 9 am to midday, is designed to help current revenue managers prepare for the examination required to become certified in Revenue Management under the current guidelines of HSMAI.

Session 2, from 1 pm to 4 pm, is directed towards experienced revenue managers and their leaders, to help them better understand what the process is all about, and what it implies for their business units.

Potential participants are welcome to join one seminar or the other – or both, taking place in these hotels:

Bewley’s Hotel, Ballsbridge in Dublin:

The Fitzwilliam Hotel in Belfast:

Hilton London Kensington in London:

Ambitious expansion plans

Ingunn Hofseth, president and CEO of HSMAI Europe.

“We all share the expectation that the seminars may signify the onset of a productive HSMAI era in Ireland and the UK, but I would like to emphasise that it would have been hard to pull this off without the fabulous people in BAHA and HSMAI Chapter Ireland’s board of directors,” Ms Hofseth continues, adding:

“But let’s not forget the busy schedules in The Netherlands and Norway,” with reference to this agenda, including the HSMAI Europe conference in Lisbon 15 December, the HSMAI European Revenue Management conference in London 7 February 2011 and the HSMAI Europe Marketing conference in London 5 May, followed by the HSMAI European Travel Awards on the same evening – among numerous other events.

“There can be no doubt that we have an extremely interesting year ahead of us,” she says.

Denne saken er opprinnelig publisert på hsmai.eu 27. oktober 2010

Det har vist seg at det foreligger et reelt behov for hjelp til å forberede seg til sertifiseringen. Derfor har HSMAI Europe, i nært samarbeid med Jeff Osborne, grunnlegger og administrerende direktør i Intelligent Hotels, utviklet et times webinar, for å klargjøre potensielle deltakere til sertifiseringen. Du kan lese mer om samarbeidet med Intelligent Hotels her.

De to første webinarene vil bli satt opp av HSMAI Europe på ettermiddagen onsdag 19. mai og torsdag 20. mai, og vil være åpne for både norske og andre deltagere, og vil foregå på engelsk.

En egen invitasjon vil bli sendt over helgen!

Ha en fin dag!

Med vennlig hilsen
Ingunn Hofseth
Adm. dir. HSMAI Chapter Norway

Jeffrey Osborne, CEO of Intelligent Hotels, Inc (formerly OZone Strategic Marketing, LLC) today announced that the Hospitality Sales and Marketing Association International (HSMAI) European office has selected Intelligent Hotels and their extensive Revenue Management Training Group in a multi-year partnership to the lead role in preparing the next generation of Certified European Revenue Management Executives (CRME).

Ingunn Hofseth, President of HSMAI Europe chaired the selection committee. “We had a desire to partner with a firm that not only had relevant and successful European Industry experience, but one who possessed unique and effective training skills that will bring about the best and drive our membership’s #1 Priority – Professional Development,” Ms Hofseth declared, continuing:

“In choosing Intelligent Hotels we not only get dynamic training programmes in front of our members over the coming years, but we will also launch electronic media that will be self-paced and accessible 24/7 through links on our European website. Our membership is quite regionally diverse, and spans several time zones and the programmes that Intelligent Hotels will develop for our membership will prepare them for the Internationally recognised CRME certification exam.”

Mr Jeffrey Osborne, CEO of Intelligent Hotels

For over a decade, Osborne’s global team has been working in tandem with hotels enhancing each property’s position within their competitive market. They have successfully developed strong sales, distribution, and channel management strategies and tactics for all sales categories in many key markets world-wide. “We did not just hang out our shingle last week, like many entrepreneurs of the day. We have had a laser sharp focus on developing revenue management programmes specifically designed to grow revenues in any market in any economy for hotels around the globe for over ten years,” Mr Osborne says, adding:

“Whether we are providing our unique Interim Revenue Management Solutions programme, or utilising our full-time team of experts, we customise and create key revenue growth methodologies and comprehensive training programmes to allow our partners to generate superior financial performance.”

About Jeffrey Osborne: Jeffrey Osborne brings an in-depth, practical knowledge in revenue management, marketing, and operations gained over the past 20 years to his current role as CEO of Intelligent Hotels. Having held leadership positions in corporate offices as well as on property throughout the US, Canada, and Europe, Osborne has been recognised world-wide for his cutting edge approach to developing systems that work effectively in the operating environment of any hotel.

His extensive background includes executive positions within TravelCLICK as VP of Information Product Sales, where he introduced and took to market, the Data Products that have revolutionised competitive intelligence for revenue management professionals. Osborne has also held senior corporate positions developing and implementing Yield Management programmes for all hotels within the Disneyland Paris Resort Group, Loews Hotels, and many others.

About Intelligent Hotels, Inc. (formerly OZone Strategic Marketing, LLC): Headquartered in Stamford, CT, USA, Intelligent Hotels, has been developing and implementing cutting-edge revenue growth strategies for the hospitality industry since 1999. Intelligent Hotels has driven above market RevPAR growth and RoI for its client base of more than 35 hotels representing approximately 12,000 rooms in just the past four years alone. Past clients include luxury properties around the Globe in the portfolios of Leading Hotels and Resorts, Preferred H&R, Small Luxury H&R, Relais & Chateaux, Desires H&R, Viceroy H&R, Marriott, Hilton, Capella and Solis H&R, Loews, Le Meridien, and Millennium/Copthorne. Intelligent Hotels also has extensive experience with limited and select service hotels within Choice, Holiday Inns, Ramada, Interstate and the Marriott Brands, as well as Mexico’s Leading Luxury Brands within the Grupo Posadas portfolio. In addition owner/investor groups, such as The Blackstone Group, Sceptre Hospitality, HotelAVE (Asset Value Enhancement) and The West Paces Hotel Group, have counted Intelligent Hotels as a partner in the past.