Customer Service Excellence:: Blocking & Tackling Tips for Managers/Supervisors of Front Line Employees

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Forfatter: Ray Roberge

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Customer rage continues to increase! Corporations continue to look to outside sources to crack the secret code to customer satisfaction. Stop looking for someone else to solve the problem. Look inside your organization and use the tips inside this book to turn customer rage into loyalty. It is up to you to lead your teams to success!