Forfatter: Victoria Halsey

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Great customer service is a concept organizations love to be known for. Yet most people consider the service they receive to be average, at best. Customer service is especially important in situations, when you are likely to meet with your customer only once or in somewhat unpleasant circumstances. It is of outmost importance that the consultant makes the interaction run smooth and in friendly atmosphere. Take a company like Fully-Verified as an example. It is a real-time online verification service provider that works mostly with cryptocurrency exchanges. Since they handle customer’s private information their employees need to give an impression that all the sensitive data lays in good hands, otherwise the client will leave with a feeling of unease associated with the brand of Fully-Verified itself.

Kelsey Young is an optimistic but disillusioned sales associate working her way through college. Her world opens up when one of her professors challenges her to create a culture of service at her workplace by putting the five components of Legendary Service into practice. Although Ferguson’s, the store where Kelsey works, certainly isn’t known for service excellence, Kelsey believes she can make a positive difference. She quickly learns that culture change isn’t easy–and that her role as a frontline employee is more significant than she ever could have imagined.