A research report that defines the long term benefits of providing good customer service Customer service — both good and bad — impacts revenue 1. Participants ranked customer service as the #1 factor impacting vendor trust 2. 62% of B2B and 42% of B2C customers purchased more after a good customer service experience 3. 66% ..
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If you’ve heard me say it once, you’ve heard me say it a dozen times – consumers buy from people they like, people they can create a relationship with. It’s no longer enough to just provide customer satisfaction, you just create customer loyalty. Customer service is a vital part of marketing your business. Why? Because ..
Today’s customer is changing the world of customer service. The volume and speed of communication has quickened at breakneck pace, and customers expect questions and comments to be answered and acknowledged quickly. How can your business keep up? Check out these 10 customer service best practices pulled from experiences and stories from leaders in the ..
As corporations seek new ways to connect with customers, I set out to uncover insights from some of the top CEOs. Interestingly what emerged are some unexpected answers, like the value of simplicity and the power of the handwritten letter – both of which have elevated in importance in a complex fast-moving digital world. Specifically, ..
Forfatter: Renée Evenson Your service team may represent the first, last, or only interaction point between your customers and your company. Your front-line service professionals make or break countless opportunities, leads, sales, and relationships every day. Completely revised and updated to meet the challenges of a new service landscape, the second edition of Customer Service ..