By Michael Nowlis, Director of the Senior Executive Programme at London Business School and a consultant in the travel, tourism and hospitality industries. He has also been teaching at the Escuela Universitaria de Hostelería y Turismo in Sant Pol de Mar (Barcelona) for over 20 years. Opprinnelig publisert hos Hostelco 30. mai 2012: http://www.hostelco.com/en/noticies/-/noticias/detalle/64504/noticia_tendencias Sometime in ..