Forfatter: Kjell Rosland Kompendiet er beregnet på servicearbeidere i reiselivet. Den er velegnet for reiselivsstudenter og bedriftsintern opplæring. Boken omtaler bl.a. servicesituasjoner og -utfordringer, service i reiselivet, kundetilfredshet, servicekommunikasjon, etikk og f..
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Av Michael Nowlis, Dean ved Center for Corporate and Professional Education, Stevens Institute of Technology, USA. Opprinnelig publisert hos Veille Tourisme, 4. juni 2009: http://veilletourisme.ca/2009/06/04/global-tourism-black-clouds-with-silver-linings/ Stormy Skies on the Horizon The global economy has fallen off a cliff and no one is sure when it will hit bottom. According to the International Monetary Fund (IMF), the world’s advanced economies ..
By Michael Nowlis, Director of the Senior Executive Programme at London Business School and a consultant in the travel, tourism and hospitality industries. He has also been teaching at the Escuela Universitaria de Hostelería y Turismo in Sant Pol de Mar (Barcelona) for over 20 years. Opprinnelig publisert hos Hostelco 30. mai 2012: http://www.hostelco.com/en/noticies/-/noticias/detalle/64504/noticia_tendencias Sometime in ..