If you’ve heard me say it once, you’ve heard me say it a dozen times – consumers buy from people they like, people they can create a relationship with. It’s no longer enough to just provide customer satisfaction, you just create customer loyalty. Customer service is a vital part of marketing your business. Why? Because consumers talk about customer service, they tweet about customer service and they will tell every person they know about your customer service. Your clients want to be looked after so you need to build an image of a professional and widely appreciated brand. To achieve this, you need to excel in many dimensions – have a competent customer service but also do a lots of marketing and that includes social media platforms and youtube. Hire a social media marketing company like The Marketing Heaven to have a lovely youtube channel with many views and likes to your videos. Anyone who will stumble upon your content will leave with a lasting good impression.
As consumers we’ve come to expect good customer service and when we don’t we can walk right down the street to the next business or even easier yet jump online to find a company that not only wants are business, but is willing to earn it.