Q: What does a day at work consist of for you?
A: The beauty of it is that it is never the same ! Everyday I try to always talk to at least one consumer to hear why he is happy or unhappy. I have a daily meeting with our algorithm team to monitor accuracy of our forecasts and performance of our recommendations, the heart of our job and of our reputation!
I also try to perform all tasks we expect our employees to perform to see by myself how hard, complicated or boring it is. At the moment, I am doing a lot of coldcalling..
Q: What’s the best part of your job?
A: No doubt: talking to happy customers that saved time and increased revenue using the tool we designed for them.
Q: Do you have anyone you’ve looked up to?
A: We admire the go-to-market strategy of SiteMinder and we try to adapt it to revenue management systems.
Q: Do you have any nice traditions at your office?
A: Everytime a new hotel signs up, you can hear an automatic gong in our office. We also have Beer Friday : all employees can relax at the end of a hard week of work having some drinks in the office! Inspired by Google’s TGIF!
Q: How long have you been a member of HSMAI?
A: Just joined and hope that will last!
Q: What do you think is the best thing about HSMAI?
A: Being the forum where people share knowledge, experiences and good tips! That makes all the industry stronger!
Q: Are there any activities or projects you think HSMAI should start up?
A: Having a wiki.
Q: Describe your perfect weekend.
A: I recently had a perfect week-end in Montenegro, a very charming and authentic country that I recommend to you. Not too many people, very nice landscapes, both mountains and beaches. Very nice food, and very enthusiastic ald warm people!
Q: If you were the prime minister of Norway, what issues would you focus on?
A: Poisoned salmons! We had a terrible documentary on this on French TV just before Xmas last year and Norwegian smoked salmons sales dramatically decreased!
Q: Do you have any special hobbies?
A: Soccer, travelling obviously, and eating as all French people!
Foto: Arthur Waller