HEDNA in Dublin June 12-15, 2017

HEDNA in Dublin June 12-15, 2017

HEDNA’s Global Distribution Conference will be held in Dublin, Ireland from June 12-15, 2017. HEDNA will host Education Tuesday, featuring morning sessions and afternoon workshops on June 13. The conference will be held at the Croke Park Conference Center, guestrooms at the Croke Park Hotel. HEDNA have given HSMAI members a special price to attend their conference. Price: $395.00 HSMAI Education Tuesday Pass Price: $1,195.00 HSMAI Full Three Day Conference Pass Price: $995.00 HSMAI Tuesday…

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Webinar: The hotel industry of 2020

Webinar: The hotel industry of 2020

Today’s hotels are facing an increase in rapidly developing technology and ever more demanding customers. But what do we expect the guest of 2020 to look like and what technology system do hoteliers need to have in order to keep up with the changing guest expectations? IDeaS partnered with Revinate and SiteMinder and surveyed hundreds of leading hoteliers from across the world and asked their opinion on the future of hotel technology and what they thought the industry of 2020…

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Don’t miss Steven van Belleghem in London

Don’t miss Steven van Belleghem in London

HSMAI Region Europe would like to invite you to join us for an educational and fun evening in London Tuesday 13 June from 4 PM to 7 PM When Digital Becomes Human The main speaker of the event is Steven van Belleghem (below). Steven is a thought leader on the transformation of customer relationships and the future of marketing. He is an expert in inspiring companies to become true customer-centric organizations in this high speed digital…

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HSMAI Region Europe Roadshow in Dublin

HSMAI Region Europe Roadshow in Dublin

HSMAI Region Europe would like to invite you to join us for a interactive breakfast in Dublin Wednesday June 14th from 09 AM to 11.15 AM This breakfast meeting, followed by networking, is FREE for both HSMAI members and non members if you are working directly in the hotel and travel industry. Sign up today! HEDNA Our breakfast meeting will take place at HEDNA’s Global Distribution Conference: Address The Croke Park Hotel Jones’s Road Dublin HEDNA have given…

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HSMAI og Oslo Handelstands Forening arrangerer årets sommerfest!

HSMAI og Oslo Handelstands Forening arrangerer årets sommerfest!

HSMAI skal, sammen med Oslo Handelsstands Forening (OHF), kåre og hedre de beste servicebedriftene i landet, innen handel, hotell og reiseliv. I tillegg skal også Årets Butikk kåres, i regi av OHF. Dette blir årets sommerfest! Det blir en stor fest! Vi serverer deilig grillmat, god vin – og byr på topp underholdning, i tillegg til utdelingen av HSMAI Serviceløft-prisene og Årets Butikk. Utdelingen skjer på Taket av Steen & Strøm tirsdag 20. juni 2017 kl. 16.00 og vi har gjort…

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Ingunn Weekly: Singapore

Ingunn Weekly: Singapore

Denne uken er jeg i Singapore, sammen med mine to kolleger, Bob og Jackie, som representerer henholdsvis USA og Asia Pacific. Det å være her og møte medlemmene, og se de mange ulike HSMAI-aktivitetene, gir oss en god forståelse for at vi er en del av noe mye større enn oss i lille Norge. I går og i dag har vi brukt tiden til å planlegge resten av 2017 og 2018, og vi gleder oss til…

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HSMAI Region Europe Roadshow in Paris Wednesday 10 May

HSMAI Region Europe Roadshow in Paris Wednesday 10 May

HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking in Paris from 4 PM to 7 PM on Wednesday 10 May. This afternoon event, followed by networking and snacks, is FREE for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today! The event will be educational, and Peter O’Connor, Dean of Academic Programs at ESSEC Business School,…

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Get certified as an Executive Coach to facilitate Service Pledge workshops

Get certified as an Executive Coach to facilitate Service Pledge workshops

In business today it’s all about the customer experience. Everything is getting more and more transparent, booking and search engines become more professional. Margins for errors are so small. Together with highly educated professionals HSMAI Region Europe has worked out a generic method and process to build a service quality strategy for change management and relation management – The Service Pledge Programme. Text continued below illustration. We will host two educational programmes for candidates who would…

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HSMAI Region Europe Roadshow 2017

HSMAI Region Europe Roadshow 2017

HSMAI Region Europe Roadshow HSMAI Region Europe would like to invite you to join us for an evening of trends, innovation and networking. The Roadshow is an afternoon event followed by networking and drinks. Its FREE to attend for both HSMAI members and non members if you are working in the hotel and travel industry. Sign up today! The event will be educational, and a local speaker with an interesting topic will be invited in each…

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Ingunn Weekly: Husk å melde deg på i konkurransen om Service prisene

Ingunn Weekly: Husk å melde deg på i konkurransen om Service prisene

Husk å melde deg på i konkurransen om Service prisene. God kundeservice vil bli viktigere enn noen gang. Om ikke lenge kommer vi tilbake med mye informasjon om våre nye initiativ. I mellomtiden vil jeg gjerne minne deg om å delta i konkurransen om Serviceprisene som skal deles ut på Taket. Meld dere på og send inn bidrag her! Ha en fin helg! Med vennlig hilsen Ingunn Hofseth Administrerende direktør HSMAI

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HSMAI Awards 2016

HSMAI Awards 2016

Europe’s Top 20 Extraordinary Contributors to the Industry in Sales, Marketing and Revenue Management were named during HSMAI Region Europe’s awards ceremony in Amsterdam on Wednesday 29 March 2017, in which Best in Class winners were also named in several categories. «The hospitality and travel industry requires creative thinkers and innovators. The HSMAI Region Europe Top 20 honours these top achievers in sales, marketing, and revenue optimisation of hospitality, travel and tourism organisations for their accomplishments….

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IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

IDeaS executive to chair HSMAI Region Europe’s Revenue Management Advisory Board

AMSTERDAM, The Netherlands — HSMAI Region Europe and IDeaS are proud to announce that Paul van Meerendonk, IDeaS’ Director of Advisory Services, is now the new chairman of the Revenue Management Advisory Board at one of the most important associations within the hospitality industry, HSMAI Region Europe. The announcement was made at the HSMAI Revenue Optimization Conference in Amsterdam on Wednesday 29 March. A second generation industry veteran — his father worked in hotels sales…

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Hotelchamp entering into HSMAI Region Europe partnership

Hotelchamp entering into HSMAI Region Europe partnership

Hotelchamp recently signed an agreement to venture into a partnership with HSMAI Region Europe. The company will be joining HSMAI for several events, starting with the HSMAI ROC and DOC in Amsterdam on 29 March. «We are pleased to venture into a partnership with such a young and dynamic company, for the benefit for our members,» says HSMAI Region Europe President and CEO Ingunn Hofseth in a statement. «With HSMAI being leaders in helping hotels achieve…

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The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

The latest in hospitality Revenue Management, Distribution and Digital Marketing trends presented in Amsterdam 29–30 March

Europe’s number one leading annual events for Revenue Management, Digital Marketing and Distribution for the hospitality industry is taking place in Amsterdam on Wednesday and Thursday 29–30 March, co-located with HITEC Amsterdam 2017 – and you are very welcome to attend. «This is HSMAI Region Europe’s 7th Revenue Optimization Conference, with the added value of Digital and Distribution Optimization, held as a two-day event in Amsterdam’s RAI Exhibition and Convention Centre,» says HSMAI Region Europe President and…

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Sign up your team for ROC and DOC and The Think Tanks!

Sign up your team for ROC and DOC and The Think Tanks!

Europe’s number one place for the latest trends and news in our industry takes places in the Amsterdam RAI Exhibition and Convention Centre, Amsterdam, Netherlands on 29 and 30 March 2017. Visit our landing page and sign up: http://hsmairoc.eu/ Sign up here. Programme ROC and DOC 29 March (You will find the 30 March programme here.) WHEN WHAT WHO 08:00 – 09:00 Registration, exhibitor showcase, networking and coffee 09:00 – 09:15 Welcome & update Please note this is…

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Frokostmøte 23. mars: Trump og reisemønsteret

Frokostmøte 23. mars: Trump og reisemønsteret

NB! UTSATT TIL SENERE PÅ VÅRPARTEN HSMAI og Forum for Reiseliv forsetter samarbeidet. Hold av torsdag 23. mars, for HSMAI og Forum for Reiselivs frokostmøte, med temaet «USA med Trump som president, påvirker dette reisemønsteret til og fra USA?». USAs nye president er en nøtt for mange, og vi tar vel ikke munnen for full om vi sier at han er kontroversiell. Faktisk så kontroversiell at flere har uttalt at de ikke ønsker å besøke USA…

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Printable PDF of Pre-ITB event programme

Printable PDF of Pre-ITB event programme

Did you think that the traveling business was offline? Think again! See a video of one of the Pre-ITB event’s speakers, Steven van Belleghem, talking about it here: Please find a printable PDF for HSMAI Region Europe and Travel Club Germany’s (TIC) co-hosted pre-ITB event at the Sofitel Berlin Kurfürstendamm on Tuseday 7 March (click the icon): Prices For HSMAI and TIC Members: EUR 149 For Non-HSMAI and Non-TIC Members: EUR 199 Sign up here: Powered…

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Ingunn Weekly: HSMAI søker etter nye kontorer

Ingunn Weekly: HSMAI søker etter nye kontorer

Vi i HSMAI vurderer å finne oss noen å dele kontorer med. Vi er svært internasjonale og aktive, og reiser mye, så vi er i perioder ikke så mye på ett sted, men likevel … Vi vil snart starte letingen etter et dynamisk og aktivt arbeidsmiljø, med trøkk og god humor. «Høyde under taket» er en selvfølge, om ikke nødvendigvis bokstavelig talt. Gjerne et miljø innen kommunikasjon og det digitale, og gjerne et reiselivsmiljø, som forsterker oss og…

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Sett av HSMAI-datoer i kalenderen nå

Sett av HSMAI-datoer i kalenderen nå

HSMAI arrangerer mange mindre arrangementer, hvor vi setter datoer på kort sikt, men i tillegg har vi noen store, som vi anbefaler du merker i kalenderen din, allerede nå. Dette kommer i tillegg til alle våre europeiske aktiviteter. Om kvelden tirsdag 20. juni skal HSMAI Serviceprisene og Årets Butikk deles ut sammen med OHF. Vi inviterer til prisutdeling og sommerfest på Taket til Steen & Strøm. Mandag  4. september går HSMAI-dagen av stabelen, som heldags-arrangement på Grand Hotel…

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The HSMAI Service Awards 2016: Call for entries

The HSMAI Service Awards 2016: Call for entries

HSMAI is inviting entries for the awards and prizes from the hotel and travel industry. Your organisation is welcome to sign up for the competition! Contributions must be submitted as soon as possible and not later than 16 March. Questions may be directed to postbox@hsmai.eu The Awards will be handed out at the Hospitable Cities in London on 7 April. Please visit the HSMAI Service Awards website for further details Entry and prizes per Category The jury will…

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