Excelling in Customer Centricity

Last week HSMAI and Cendyn hosted a live webinar with Mike Leven. We received great feedback and will carry out many webinars moving forward. In the aftermatch we experienced a technical glitch that prevented the recording from capturing video from the webinar, but we do have solid audio to share. You can listen to it here: Here’s some more information on Mike Leven: Mike Leven is one of the most prominent US hotel icons, but…